The Fire Alarm Dispatcher plays a critical role in emergency response operations by monitoring alarms, receiving emergency calls, and dispatching appropriate personnel to incidents. This role requires excellent communication, multitasking skills, and the ability to remain calm under pressure.
Key Responsibilities
Alarm Monitoring: Monitor fire alarm systems and respond promptly to incoming alarm signals in accordance with established emergency protocols.
Emergency Dispatch: Receive emergency calls and prioritize, categorize, and dispatch fire department personnel to incidents.
Equipment Operation: Operate communications equipment such as radios, telephones, and computer-aided dispatch (CAD) systems to coordinate emergency response activities.
Coordination & Communication: Maintain clear and direct communication with responding personnel, providing real-time updates on emergency situations.
Documentation: Accurately document all received calls, dispatched units, and responses in logs for record-keeping and reporting purposes.
System Maintenance Support: Monitor and verify functionality of alarm systems, ensuring timely identification of system faults and reporting them for immediate resolution. Assist in tracking system alarms and scheduled maintenance activities to reduce downtime or prevent system issues.
Collaboration: Collaborate with the Fire and Emergency Services team to ensure seamless communication and coordination during all emergency situations.
Requirements & Qualifications
High school diploma or equivalent.
Certifications in Telecommunicator I and II and Hazmat Awareness, in accordance with relevant standards. (New hires must obtain all required certifications within 12 months of employment to perform duties independently.)
1-3 years of experience in emergency dispatch operations, fire service communications, or a related role.
Ability to remain calm under pressure and respond to emergencies effectively while ensuring prompt and accurate dispatch of personnel.
Proficiency in operating communications equipment, including radios and computer-aided dispatch (CAD) systems.
Strong organizational and documentation skills to maintain accurate records of dispatching activities and alarms.
Exceptional verbal communication skills to relay clear and concise information to personnel and emergency responders.
Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.
Preferred Qualifications
Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
Valid country driver’s license.
Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
Previous experience working in fire service dispatch operations for a government, military, or emergency response organization.
Familiarity with U.S. Navy or Department of Defense fire alarm and emergency dispatch protocols.
Advanced training or certification in emergency dispatch, communication systems, or situational response.
How to Apply
To apply for this position, interested and qualified candidates should submit their application online through Amentum Careers.
