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Field Service Assistant - Mobility - Kitengela at M-KOPA Solar | Ajira Zone

M-KOPA Solar

Field Service Assistant - Mobility - Kitengela

Kitengela

Posted 01 August, 2026

Deadline 14 August, 2026

Customer ServiceFull-TimeJunior-level(1-2 yrs)

This is an on-site role based at one of M-KOPA Solar's retail shops in Kitengela, Kajiado. You will be reporting to the Customer Experience Officer.

Lead product pitching, demonstrations, and induction sessions for new customers.
Explain financing terms, insurance, driving school requirements, and customer responsibilities.

Review KYC documents and ensure policy compliance.

Capture customer data accurately into the system and sync with the Customer Care Team for screening.

Identify fraud risks or documentation inconsistencies and escalate appropriately.

Validate asset readiness checklists covering mechanical state, charge levels, and accessories.

Manage the end-to-end onboarding workflow: verification → training → activation → issuance.

Document and hand over bikes, accessories, helmets, and additional equipment to customers.

Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use.

Validate customer understanding and track training attendance.

College diploma or tertiary training in any field.
Minimum 1 year of experience in customer service (front office experience is a plus).
Basic technical knowledge is advantageous but not required.
Strong customer service and communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Attention to detail in maintaining shop operations.
Professional and friendly demeanor when interacting with customers.