Field Service Assistant - Mobility

Key Responsibilities

• Lead product pitching, demonstrations, and induction sessions for new customers.
• Explain financing terms, insurance, driving school requirements, and customer responsibilities.
• Review KYC documents and ensure policy compliance.
• Capture customer data accurately into the system and sync with the Customer Care Team for screening.
• Identify fraud risks or documentation inconsistencies and escalate appropriately.
• Validate asset readiness checklists covering mechanical state, charge levels, and accessories.
• Manage the end-to-end onboarding workflow: verification → training → activation → issuance.
• Document and hand over bikes, accessories, helmets, and additional equipment to customers.
• Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use.
• Validate customer understanding and track training attendance.

Requirements & Qualifications

• College diploma or tertiary training in any field.
• Minimum 1 year of experience in customer service (front office experience is a plus).
• Basic technical knowledge is advantageous but not required.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail in maintaining shop operations.
• Professional and friendly demeanor when interacting with customers.

How to Apply

Interested and qualified candidates can apply online through M-KOPA Solar on jobs.ashbyhq.com.