Field Service Assistant - Mobility

Key Responsibilities

• Lead product pitching, demonstrations, and induction sessions for new customers
• Explain financing terms, insurance, driving school requirements, and customer responsibilities
• Review KYC documents and ensure policy compliance
• Capture customer data accurately into the system and sync with the Customer Care Team for screening
• Identify fraud risks or documentation inconsistencies and escalate appropriately
• Validate asset readiness checklists covering mechanical state, charge levels, and accessories
• Manage the end-to-end onboarding workflow: verification → training → activation → issuance
• Document and hand over bikes, accessories, helmets, and additional equipment to customers
• Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use
• Validate customer understanding and track training attendance

Qualifications and Expertise

• College diploma or tertiary training in any field
• Minimum 1 year of experience in customer service (front office experience is a plus)
• Basic technical knowledge is advantageous but not required
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Attention to detail in maintaining shop operations
• Professional and friendly demeanor when interacting with customers