Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent.
About the Role
Reporting to the Engineering Team Lead, the Field Engineer is a pivotal role involved in carrying out Technical Surveys, conducting SunCulture product installations, and providing after-sales support. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.
Key Responsibilities
Project Management & Execution:
- Project Management duties.
- Undertaking Site visits for pre-feasibility and Feasibility site information collection and analysis.
- Contacting clients to set preferred dates and installing the products within the set timelines.
- Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads.
- Communicate and mitigate any risk factors that are encountered in the field by various engineers.
- Do a minimum of 2 installations in a day.
Technical Design & Service:
- Carrying out technical surveys and submitting reports to the engineering team leads.
- Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products.
- Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
- Advise and provide recommendations to clients on products that would work best for them during technical surveys.
Administrative & Compliance:
- Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet.
- Filling and syncing Job Submission Forms (JSFs) in the app sheet within the same day the installation/after-sale is done.
- Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
- Achieve a mean Turn Around Time (TAT) of under 2 days for jobs done.
- Achieve a mean app adherence of 100% of all the jobs done.
Mentorship:
- Mentoring and in-field training of new engineers.
Qualifications and Attributes (Does this sound like you?)
- Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage.
- 2+ years of experience with solar grid pump systems and irrigation systems management.
- Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys.
- Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
- An independent thinker who is able to thrive in a fast-paced dynamic environment.
- In-depth knowledge of the industry and current trends adaptable for SunCulture.
- Be organized and be an expert in time management.
- An agile trainer capable of training and being trained and be very resilient and flexible.
- Strong computer skills in Microsoft Office; database management experience in CAD or other project design software is a plus.
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