Information TechnologyFull-TimeSenior-level(6+ yrs)
Job Description
Role Overview
Bharti Airtel Limited is seeking an Enterprise Customer Project Manager in Nairobi. The role is responsible for managing the end-to-end lifecycle of customer projects from initiation through implementation and closure. The Enterprise Customer Project Manager ensures delivery of projects within agreed scope, timelines, cost, and quality standards while maintaining strong customer engagement and stakeholder coordination.
Key Responsibilities
Customer Project Delivery
Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure.
Ensure delivery of projects within agreed scope, timelines, cost, and quality standards.
Coordinate internal teams to ensure successful deployment of customer solutions.
Customer Engagement and Relationship Management
Serve as the primary point of contact for customers during project delivery.
Manage customer expectations and maintain regular communication on project progress.
Build strong relationships with customer stakeholders to ensure satisfaction and trust.
Project Planning and Execution
Develop project plans, schedules, and resource requirements.
Define project milestones, deliverables, and implementation timelines.
Ensure project activities are executed according to plan.
Stakeholder Coordination
Coordinate across internal teams including engineering, operations, sales, and support.
Facilitate collaboration between customer teams and internal technical specialists.
Ensure alignment between customer requirements and internal capabilities.
Risk and Issue Management
Identify potential risks and issues affecting project delivery.
Implement mitigation strategies and escalate critical issues when necessary.
Manage project changes and scope adjustments in coordination with stakeholders.
Vendor and Resource Management
Manage third-party vendors and technology partners involved in project delivery.
Ensure vendor deliverables meet contractual and technical requirements.
Project Monitoring and Reporting
Monitor project performance against defined KPIs and milestones.
Provide regular progress updates to customers and internal management.
Ensure proper documentation and closure of projects.
Qualifications & Experience
Education
Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration.
Master’s degree or MBA is an advantage.
PMP certification is mandatory.
Experience & Competencies
5–10 years of experience in ICT, telecom, or technology product management.
Experience in enterprise solutions.
Exposure to telecommunications or digital services industry preferred.
Broad technical knowledge of managed data networks and associated services like Cloud, Security, and Unified Communication.
Strong communication skills, particularly related to articulating project strategy, risks, and mitigation to both internal and customer management and decision makers.
