Community Services and DevelopmentContractorJunior-level(1-2 yrs)
Job Description
The Role
The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the country to do regular in-person checkups with actors. This is a 4-month maternity cover position.
Key Responsibilities
Actor Support: Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
Branding & Compliance: Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
Coordination: Coordinating activities with other field teams to ensure work runs smoothly and effectively.
Fraud Mitigation: Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
Ecosystem Development: Mapping and setting up new Tiko ecosystems and finding and contracting all new actors.
About You
You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.
Requirements
You are currently based in Vihiga, Kenya (mandatory).
You are immediately available.
A degree or relevant working experience in a similar field.
Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
2-3 years of working experience in a similar area.
Salesforce experience is a plus.
You are approachable and work well in a team.
Compensation & Benefits
Salary: The gross salary range per month for this position is Ksh 205,157 - Ksh 256,446.
Allowances: Benefits and allowances tailored to your location.
Work Model: Flexible work arrangements, including remote or hybrid options.
Professional Growth: A personal development budget of €500 per year to invest in your professional growth.
Vacation: Unlimited holiday days to use as you see fit - just coordinate with your team.
Culture: A culture built on trust, without unnecessary rules or micromanagement.
How to Apply
Interested and qualified candidates should apply online through the official Triggerise recruitment portal on Bamboohr. Access the application link here: https://www.myjobmag.co.ke/apply-now/1229127
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