Driver Guide

Responsibilities

Guest Experience & Guiding

• Curate and facilitate exceptional guest excursions and outdoor experiences with warmth, confidence, and professionalism.
• Deliver engaging interpretation of wildlife, ecology, history, culture, geography, and conservation throughout all experiences.
• Personalize experiences according to guest interests, pace, age groups, and expectations.
• Anticipate guest needs and ensure comfort throughout journeys and activities.
• Create meaningful moments through storytelling, attentiveness, and emotional connection.
• Represent the property as an ambassador of luxury hospitality and authentic Kenyan experiences.

Excursion Facilitation

• Conduct game drives and excursions in surrounding conservancies and reserves including Ol Pejeta Conservancy, Samburu National Reserve, Solio Game Reserve, and Aberdare National Park.
• Lead nature walks within Mount Kenya Forest.
• Provide guided walking tours within Mount Kenya Wildlife Conservancy.
• Facilitate bird walks and ecological experiences within the property.
• Manage Mount Kenya Ceremony and cultural experiences.
• Organise sundowners, bush experiences, and bespoke guest itineraries.
• Handle airport transfers and inter-property journeys where required.

Safety & Operational Excellence

• Ensure the safety and wellbeing of guests at all times during excursions and transfers.
• Conduct vehicle inspections before and after each excursion.
• Maintain cleanliness, presentation, and operational readiness of safari vehicles and equipment.
• Adhere to all road safety regulations, conservancy protocols, and Fairmont operational standards.
• Respond calmly and effectively in emergency situations.
• Maintain accurate excursion logs, incident reports, and vehicle records.

Wildlife & Conservation Knowledge

• Demonstrate strong understanding of East African wildlife and behavior.
• Identify bird species and understand ecosystems and habitats.
• Support conservation efforts and sustainability practices.
• Promote local culture, history, and heritage.
• Continuously develop knowledge through training, reading, and field exposure.
• Promote responsible tourism and conservation awareness among guests.

Requirements

• A valid driving license with a clean driving record.
• Professional safari guiding and/or tour guiding experience.
• Bronze, Silver, or Gold level guiding certification or equivalent.
• First Aid certification.
• Defensive driving certification or adequate experience.
• Previous experience in luxury hospitality or safari operations.
• Knowledge of the Laikipia ecosystem and surrounding conservancies.
• Excellent command of spoken English; additional languages are an advantage.
• High standards of professionalism, grooming, and presentation.
• Physical fitness and ability to work outdoors in varying conditions.
• BA/BSc/HND qualification.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Participation in Corporate Social Responsibility activities, including the rehabilitation and release of the rare Mountain Bongo.
• Working within a hotel rich in history known for exemplary services.