Job Description
Role Overview\n\nThe Sales Representative is responsible for introducing and selling consumer banking products to potential customers. The primary purpose of the role is to drive business growth and development, identify opportunities to increase sales, and assist in the development and execution of sales and marketing plans while offering exemplary customer excellence to build long-term profitable relationships.\n\n### Key Responsibilities\n\n#### Business Growth & Development (60%)\n- Identify retail opportunities and prospects through systematic prospecting and onboarding of new potential retail customers within signed-up scheme companies.\n- Deliver exceptional sales performance by identifying and meeting customer needs through selling and cross-selling of assigned Consumer Banking products and services.\n- Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.\n- Participate in specific consumer banking product campaigns to generate awareness to the customers.\n- Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly, and quarterly basis.\n- Ensure governance and compliance in processing of customer documentation aligned to account opening process and submit to the line manager for review.\n- Follow up with customers to ensure seamless account opening processes and 100% efficiency in delivery of newly opened account information.\n\n#### Relationship Management (30%)\n- Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits.\n- Maintain an updated record on the scheme portfolio at all times to mitigate losses.\n- Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers.\n- Plan for and attend service open days and activations within selected scheme companies to handle queries.\n\n#### Customer Service (10%)\n- Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints.\n- Achieve the required minimum client visits and customer engagement forums per year.\n- Handle customer complaints and resolutions within the expected Turnaround Time (TAT) or follow the approved bank escalation matrix.\n\n### Qualifications and Experience\n- Minimum of a Diploma in a business-related field.\n- Previous sales experience, preferably in the banking or financial industry.\n- Excellent understanding and interpretation of financial information; working knowledge of the Bank’s products & services; good understanding of banking industry trends, regulations, and standard operating procedures.\n- Strong relationship management, interpersonal, networking, planning, and organizing skills. Must be self-motivated and result-oriented.\n\n### How to Apply\nInterested and qualified candidates should apply online through the SBM Bank portal at or via the direct application link provided:
