Sheer Logic Management Consultants (SLMC) is seeking a Direct Sales Executive for Home Broadband to be based in Wajir. This role is pivotal in improving the operational effectiveness of our client by driving customer acquisition and ensuring a smooth onboarding process within the region.
Role Overview
The successful candidate will be responsible for field sales, customer KYC compliance, and on-ground technical support. You will work closely with line management to execute sales initiatives and meet specific targets while ensuring high customer satisfaction.
Key Responsibilities
Ensure compliance with customer acquisition and onboarding processes, specifically KYC and educating customers on top-up procedures.
Collaborate with the Line Manager to develop, execute, and monitor sales initiatives in the assigned area.
Track adherence to Service Level Agreements (SLAs) regarding acquisition and onboarding.
Recover devices from non-compliant customers when necessary.
Provide first-level support through on-ground troubleshooting and resolution of customer issues.
Escalate customer issues that cannot be resolved at the first level and report network issues immediately.
Collate daily target achievements and analyze monthly trends within the assigned markets.
Prepare dashboards for weekly reviews and generate ad-hoc reports as required.
Monitor and report on competitor activities in the region.
Provide customer insights and identify or suggest products and services that meet their specific needs.
Plan and execute on-ground marketing initiatives, including roadshows, estate storms, and mall activations.
Qualifications and Experience
Graduate degree or Diploma in Business Administration or an equivalent qualification.
At least 1 year of outdoor sales experience, ideally within the telecommunications industry (preferred but not mandatory).
Understanding of telecom or fixed wireless trends is an added advantage.
Commercial acumen: Ability to understand the competition landscape, packages, and commission schemes.
Tech-savvy: Understanding of solutions across 5G and Fixed Wireless Services.
Resilience and the ability to consistently deliver against stretch targets.
A strong entrepreneurial spirit.
How to Apply
Interested and qualified candidates should send their updated CV to talentsourcing@sheerlogicltd.com. Please ensure you clearly indicate your preferred location (Wajir) in your application.
How to Apply
Send your updated CV to talentsourcing@sheerlogicltd.com. You must clearly indicate your preferred location (Wajir) in your application.
