Sheer Logic Management Consultants is seeking a Direct Sales Executive for Home Broadband to be based in Mandera. The primary purpose of this role is to drive customer acquisition and ensure high standards of onboarding and customer education within the assigned territory. The executive will collaborate with the Line Manager to execute sales initiatives, provide on-the-ground support, and monitor market trends.
Responsibilities
Ensure compliance to Customer acquisition and onboarding processes (KYC and customer education on top-ups).
Collaborate with the Line Manager to develop, execute, and monitor sales initiatives in the assigned area.
Track adherence to Service Level Agreements (SLAs) regarding acquisition and onboarding.
Recover devices from non-compliant customers.
Provide first-level support, including on-ground troubleshooting and resolution of customer issues.
Escalate customer issues that cannot be resolved at the first level.
Escalate network issues to the appropriate departments.
Collate daily target achievement data.
Track and analyze monthly trends within assigned markets.
Prepare dashboards for weekly reviews and ad-hoc reports as required.
Monitor and report on competitor activities.
Provide customer insights and suggest products or services to meet their needs.
Plan and execute on-ground marketing initiatives including road shows, estate storms, and mall activations.
Requirements
A Graduate degree or Diploma in Business Administration or any equivalent qualification.
At least 1 year of outdoor sales experience, preferably (but not mandatory) within the telecommunications industry.
Understanding of telecom or fixed wireless trends is an added advantage.
Commercial acumen: Understanding of the competitive landscape, devices, packages, and commission schemes.
Tech-savvy: Understanding of solutions across both 5G and Fixed Wireless Services.
Resilience and the ability to deliver against stretch targets.
A strong entrepreneurial spirit.
How to Apply
If you meet the requirements, please send your CV to talentsourcing@sheerlogicltd.com. Clearly indicate your preferred location (Mandera) in your application.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com. Clearly indicate your preferred location (Mandera) in the subject line or body of the email.
