Direct Debit & Payroll Collections Lead

Responsibilities

• Lead and manage the collections team, ensuring high standards of operational execution across all collections functions.
• Creating and maintaining relationships with Banks, Employers and other external stakeholders.
• Execute direct debits and payroll deductions for clients who have defaulted.
• Ensure timely identification, investigation and clearance of clearing and suspense accounts related to collections activities, working closely with the Manzi and Finance teams to resolve variances and reconciling differences.
• Be super critical of issues that negatively affect clients and push to resolve them.
• Develop and implement strategies to improve collections processes and performance while looking at more ways of collecting.
• Set departmental goals and monitor progress to ensure targets are met.
• Monitor and analyse collections data to identify trends and areas for improvement.
• Ensure compliance with all relevant regulations and company policies in collections activities.
• Identify and mitigate risks associated with the collections process.
• Maintain accurate records and documentation of collections activities and decisions.
• Work closely with other departments, such as Finance, Customer Service, and Recoveries, to ensure coordinated efforts in debt recovery.
• Prepare and present regular reports on collections performance to senior management.
• Be in touch with what our competitors are doing.

Requirements

• Degree in Banking and Finance or equivalent professional qualifications.
• Prior working experience with Google Workspace applications would be beneficial, but not essential (Gmail, Docs, Sheets).
• Direct Debit and/or Payroll deduction experience is a MUST.