Information TechnologyFull-TimeJunior-level(1-2 yrs)
Job Description
Teleperformance (TP) is a trusted partner to many of the world’s leading brands, helping them deliver integrated, human-centric experiences while optimizing business processes and performance. We are seeking a Desktop and Site Support Technician to provide day-to-day technical support to employees for various hardware and software-related systems.
Role Overview
The Desktop and Site Support Technician is responsible for responding to and diagnosing technical issues through direct discussion with users. This includes troubleshooting, fault rectification, and problem escalation. You will provide effective and timely resolution of users' problems, queries, or complaints while assisting in hardware and software evaluations to recommend upgrades or improvements to the IT infrastructure.
Key Responsibilities
Technical Support: Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards.
Remote & Onsite Support: Perform laptop, desktop, printer, and hardware setup and configurations, including virtual desktop troubleshooting for remote staff.
Problem Resolution: Act as a level 2 resource for Help Desk and Operations staff to resolve technical problems. Work with vendor support contacts for hardware and software issues.
Systems Integration: Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, and administrative systems.
Training & Documentation: Train and orient staff on the use of hardware and software.
Maintenance: Recommend and perform system upgrades to ensure longevity. Assist infrastructure engineering resources in maintaining LAN/WAN and telecom systems, including physical installations.
Procurement: Work with procurement staff to purchase hardware, software, and supplies by assessing functional needs and specifications.
Requirements and Qualifications
Education: Degree in IT or a related field (BA/BSc/HND or Diploma).
Experience: 0 to 2 years of experience in a desktop support role.
Technical Knowledge: Extensive experience supporting end users in a geographically dispersed technology environment.
Communication: Strong verbal and written communication skills in English (business fluent).
Presentation Skills: Highly skilled in presenting data and creating PowerPoint presentations for global audiences and industry leaders.
Personal Attributes: Strong organizational skills, attention to detail, and the drive to realize objectives. Ability to think outside set paths and produce innovative solutions to complex situations.
How to Apply
Interested and qualified candidates should apply using the Apply Now button below.
Interested and qualified candidates should apply online via the following application link: https://www.myjobmag.co.ke/job-application/1207810. Due to the large volume of applications, only shortlisted candidates will be contacted.
