Collection Africa Limited prides itself on being the most experienced debt collection company in Kenya. Our expertise, capacity, and footprint ensures recovery and value for money for our clients. We are seeking a dedicated Debt Collector to join our team in Nakuru.
Role Overview
As a Debt Collector, you will be responsible for the professional recovery of outstanding debts. You will engage with debtors to negotiate payment plans, manage relationships, and ensure the efficient collection of revenue. The ideal candidate possesses strong communication skills and a background in customer service or credit control.
Key Responsibilities
Engaging with debtors to negotiate and persuade them to settle outstanding balances.
Managing customer relationships and maintaining high standards of engagement.
Utilizing collection systems and tools to track and manage accounts.
Meeting collection targets and performance benchmarks.
Providing regular reports on debt recovery progress.
Qualifications and Experience
Minimum of a Diploma in a business-related field.
At least 1 year of professional working experience.
Prior exposure in a customer service, sales/credit control, or call center environment is considered an added advantage.
Required Skills
Strong negotiation and persuasion abilities.
Excellent customer engagement and relationship management skills.
Proficiency in MS Office, specifically Excel and Word.
Proficiency in using automated collection systems.
Compensation
This is a commission-based role offering up to 25% of Collected Revenue.
How to Apply
Interested candidates should send their CV and Cover Letter only to recruitment.nakuru@collectionafrica.co.ke with the subject line: Debt Collector.
How to Apply
SEND CV & COVER LETTER ONLY TO recruitment.nakuru@collectionafrica.co.ke Subject: Debt Collector
