Debt Collection Agent

Role Overview

In this role, you will be responsible for reaching out to individuals or businesses that owe money to the company. Your primary objective is to recover funds while maintaining a professional and positive relationship with customers. You will negotiate repayment terms, provide solutions to payment difficulties, and ensure that collection targets are consistently met.

Responsibilities

• Recover outstanding debts from clients through various communication channels.
• Negotiate repayment plans and settlements that are mutually beneficial to the company and the debtor.
• Maintain positive customer relationships while being firm and persistent in collection efforts.
• Meet and exceed monthly collection targets and performance KPIs.
• Keep accurate records of all collection activities and payment updates.
• Handle customer inquiries regarding their accounts and resolve disputes related to outstanding balances.

Qualifications and Requirements

• A BA/BSc/HND in a relevant field (Finance, Accounting, or Audit related).
• Proven experience as a Debt Collection Agent or in a similar financial role.
• Strong negotiation and persuasion skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and achieve specific targets.

How to Apply

Interested and qualified candidates should forward their CV to: hr.sourcing@mbuliholdings.com using the position as the subject of the email.