Customer Service Representative

Key Duties and Responsibilities

The primary responsibilities of this role include:

• To understand and resolve customers’ queries on product, service and accounts problems in a courteous and professional way to ensure customers' satisfaction.
• To Order and monitor the stocks for the Service centers, Regional Branches and Agencies.
• To carry out Stock taking and report on the same to the Branch Service Centre Supervisor.

Requirements

• Minimum first degree in social sciences and/or a business related field.
• 1 to 2 years’ experience in a Call-Centre or frontline service experience.

Required Skills & Abilities

The incumbent must demonstrate the following technical and functional competencies:

General Abilities:

• General conversational ability and call control.
• Ability to remain calm under pressure.
• Ability to communicate clearly and confidently.
• Ability to follow an enquiry through from the initial call to any follow – up correspondence.
• Attention to detail.
• Strong grammar and spelling skills.
• Technology oriented.

Functional Competencies:

• Communication – Oral: Ability to convey information orally to individuals or groups to ensure that they understand the message, and ability to listen and respond appropriately to information from others.
• Client/Customer Service: Ability to develop and maintain strong relationships with clients or customers by listening to them and understanding and responding to identified needs.
• Teamwork: Ability to actively participate as a member of a team to move toward the completion of goals.
• Coordination - Work: Ability to follow instructions through a standard work process, perform routine tasks, and check work for accuracy before completion of tasks.