Influx provides Support as a Service for brands and tech companies, offering an entire operation available on demand including agents, management, training, QA, data, and insights.
We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide comprehensive, multi-channel support for Windows devices and specialized proprietary software. You’ll be the "go-to" Subject Matter Expert (SME) for both internal teams and external small business clients.
Duties & Responsibilities
- Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat.
- Operational Leadership: Document SOPs (Standard Operating Procedures) to improve daily workflows and provide technical coaching to front-line agents.
- Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues.
- Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.
What We’re Looking For (Qualifications and Requirements)
- Qualification: BA/BSc/HND.
- Experience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus.
- Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce.
- Language: Fully proficient in English for communication and documentation.
- Specialization: Ability to quickly master proprietary software and hardware configurations.
