Salix Data is seeking a Customer Service & Event Housing Coordinator to support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events. This position serves as the primary point of contact for customer inquiries and involves managing reservations, maintaining stakeholder relations, and tracking performance metrics to ensure seamless event lodging operations.
Key Responsibilities
Event & Room Block Coordination
Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.
Create, modify, and cancel room reservations accurately and efficiently.
Maintain a detailed inventory of room allocations, reservations, and hotel assignments.
Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients.
Review and interpret RFPs and contracted event agreements with hoteliers.
Customer Service & Client Support
Serve as the first point of contact for customer inquiries via phone, email, and chat.
Investigate and resolve reservation issues and housing-related concerns.
Make outbound calls to attendees, hotel partners, venue staff, and event operators.
Deliver timely, accurate, and professional responses across all communication channels.
Stakeholder & Partner Relations
Build and maintain strong working relationships with hotel partners and vendors.
Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings.
Collaborate with venue staff and event owners to review housing performance, pickup trends, and address concerns.
Provide on-site representation at select events, conferences, and sales meetings as required.
Reporting & Performance Tracking
Track booking sales pace and compile pre- and post-event metrics.
Collect and analyze performance indicators to provide actionable insights.
Work closely with internal teams to ensure KPIs are met and continuously improved.
Marketing & Cross-Functional Collaboration
Coordinate with the Marketing Department to support promotional strategies for event housing.
Support outreach initiatives to drive room block engagement and bookings.
Qualifications and Requirements
Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration, or a related field preferred.
Experience in customer service, sales operations, or the hotel/travel industry.
Strong interpersonal and problem-solving skills.
Excellent verbal, written, and presentation skills.
Proficiency in MS Excel, Word, PowerPoint, and Outlook.
Demonstrated ability to learn and navigate multiple software platforms quickly.
Strong documentation and communication skills across all organizational levels.
Ability to manage multiple systems simultaneously while maintaining accuracy.
Strong attention to detail and ability to work effectively under deadlines.
Proven ability to build lasting professional relationships.
Marketing or promotional experience is an added advantage.
How to Apply
Interested and qualified candidates should apply online via the SmartRecruiters portal. Follow the link below to submit your application:
Interested and qualified candidates should apply online via the SmartRecruiters portal at Salix Data Careers. Ensure you provide all required details and documentation during the application process.
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