Solenis is a leading global provider of water and hygiene solutions that help create cleaner and safer environments through sustainable innovation. The Customer Service Engineer will support the Customer Value proposition locally and internationally, spearhead Food and Beverage technical projects, manage equipment and spare parts, and ensure equipment efficiency across client sites.
Key Responsibilities
Support the Customer Value proposition in its local and international development and deployment.
Spearhead Food and Beverage related technical projects at local and regional level and at key customers.
Manage and support, together with the local DSM, the Global and regional strategy implementation.
Responsible for the local deployment of selected international projects.
Ensure sales teams are properly trained and aware of business innovations, new projects, products, and applications as well as business-related technical trends through selected training programs.
Manage equipment and spares through sourcing, storing, repairing, and maintenance at an optimal cost.
Provide Technical/Engineering and budget advice to the team and ensure required equipment is available to the customer within agreed timelines.
Put in place optimization initiatives to ensure equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing.
Carry out planned preventive maintenance within specified periods and monitor equipment performance to replace/maintain and reduce plant breakdowns.
Generate plant performance reports/reviews, respond to reports, and present findings to management.
Attend plant performance review meetings, present plant performance reports, and recruit, train, supervise, and appraise site technicians.
Address client concerns and ensure resolution of issues in a timely manner.
Carry out hygiene audits and propose action plans to improve clients' processes.
Carry out market analysis and assessment of competitor activities.
Retain accounts through the development of strong relationships with key decision makers.
Key Competencies
Engineering: Proficiency in using various software to design and interpret engineering drawings.
Technical Skills: Strong knowledge of mechanical and electrical engineering principles.
Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.
Mechanical Skills: Understanding of machine operations and functionality.
Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.
Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.
Organizational Skills: Keeping track of common issues and maintaining accurate reports.
Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.
Language: Fluency in French is required.
Qualifications & Experience
Graduate degree in Engineering.
3–5 years of experience in engineering in a B2B setup.
