At Peach Cars, we are an e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts - they represent mobility and freedom.
The Customer Representative at Peach leads and owns key customer interaction elements, ensuring a professional and helpful first impression. This role is central to managing the customer journey from initial intake through to scheduling and handover to the sales team.
Key Responsibilities
Customer Intake & Triage
Respond promptly to phone, WhatsApp, email, and walk-in enquiries during staffed hours.
Identify whether the customer is a buyer, seller, or trade-in customer and capture minimum facts required to move the contact forward.
Confirm vehicle interest, timing, location, preferred contact method, and finance interest for buyers/sellers.
Routing, Scheduling & Customer Momentum
Assign sales enquiries to the correct Relationship Advisor based on branch, stock type, language, and workload.
Book next steps including consultation calls, viewings, test drives, or inspection slots.
Send confirmations, reminders, and follow up on missing basic information.
CRM Discipline & Queue Control
Create and update CRM records accurately and in real-time.
Manage de-duplication of contacts and ensure mandatory fields are completed.
Monitor stale contacts and broken handoffs to maintain queue hygiene.
Risk Escalation & Data Stewardship
Escalate sales enquiries immediately rather than providing unauthorized services.
Escalate urgent complaints, suspicious behavior, or privacy concerns through the correct channels.
Ensure data security by capturing only necessary information.
Team Contribution & Continuous Improvement
Identify recurring lead-quality or tooling issues and provide feedback to sales operations.
Contribute to service-quality reviews to improve process speed and cleanliness.
Represent Peach professionally in every first interaction.
Requirements and Qualifications
Need to haves
1–2 years of experience in high-volume customer service, hospitality, retail, telesales, or contact-centre work.
BA/BSc/HND qualification (Degree or Diploma).
Strong accuracy in data entry, note-taking, and administrative follow-through.
Comfort using CRM systems, calendars, messaging tools, and multi-channel communication tools.
Excellent written and verbal communication skills.
Good judgement regarding direct handling versus immediate escalation.
Nice to haves
Prior exposure to automotive, marketplace, or retail-finance environments.
Experience in roles where speed, scheduling, and customer courtesy were all prioritized simultaneously.
Competencies, Attitudes & Behaviors
Service speed and queue control.
CRM discipline and detail orientation.
Customer-first mindset and calm under pressure.
Highly collaborative and integrity-led.
Owner’s mindset regarding lead management.
How to Apply
Interested and qualified candidates should apply through the Peach Cars KE careers portal. Go to Peach Cars KE on careers.peachcars.co.ke to submit your application.
How to Apply
Interested and qualified? Go to Peach Cars KE on careers.peachcars.co.ke to apply online. Ensure you provide accurate contact details and attach your updated CV.
