AIC Kijabe Hospital is seeking a Customer Experience Coordinator to coordinate customer experience initiatives, manage feedback systems, and ensure optimal service delivery to patients and clients.
Required Qualifications & Skills
Degree in Communication, Public Relations, Marketing or a related field from a recognized institution
Certification in Customer Experience Management (e.g., CCXP) is an added advantage
A minimum of three (3) years relevant experience in a comparable customer-facing role preferably in the Healthcare industry
A person of high integrity in their personal conduct and handling of sensitive data
Proficient in Microsoft Office and client feedback (Customer Relationship Management systems)
