Transport and LogisticsFull-TimeJunior-level(1-2 yrs)
Job Description
Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. We are seeking a Customer Excellence and Logistics Specialist to join our team in Nairobi. This role is designed for a professional who is passionate about delivering exceptional customer service and ensuring operational efficiency within the logistics framework.
What You’ll Do
Order Management: Oversee annual order entry, ensure sales orders are entered on time across all entry channels, and manage the Henkel e-shop and EDI monitoring of orders.
Invoicing and Claims Management: Handle invoice entry and management, manage commercial credit and debit notes, and oversee the claims and complaints management process including Master Data.
Reporting & KPIs: Support the Master Data Management (MDM) team in generating reports for Customer Service (CSX) operations to achieve KPIs. Utilize ticketing systems for case management.
Collaboration: Work closely with internal and external partners to judge and align priorities to meet customer expectations and business needs.
Customer Experience: Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing via the CSX organization.
Continuous Improvement: Actively review existing operations and generate new ideas to assist in identifying and implementing continuous improvements.
Workflow Prioritization: Prioritize own workflow to ensure work is completed to the required standards of productivity, quality, and timeliness using performance management systems.
Systems Utilization: Utilize customer service support systems and tools such as SAP, SCBI, and Service Cloud to drive efficiencies and provide feedback for improvement.
Compliance: Plan activities to ensure business continuity and improve customer satisfaction while complying with Henkel Corporate Standards, Global SHE (Safety, Health, and Environment), and Sustainability requirements.
Requirements
Education: A Bachelor's degree (BA/BSc) or Higher National Diploma (HND).
Experience: A minimum of 2 years of professional experience in Customer Service and Logistics.
Skills: Strong customer management abilities and excellent collaboration skills.
Technical Knowledge: Familiarity with SAP, SCBI, and Service Cloud is highly beneficial.
How to Apply
Interested and qualified candidates should apply online via the Henkel careers portal at henkel.csod.com.
How to Apply
Interested and qualified candidates should apply online through the Henkel recruitment portal. Use the following link to access the application page: Apply on Henkel Career Portal or visit the direct careers site at henkel.csod.com.
