$-9,223,372,036,854,776,000 - $9,223,372,036,854,776,000 KES
Customer ServiceFull-TimeEntry-level(0-1 yr)
Job Description
Role Overview
Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. As a Customer Care Manager for the Africa region, you will play a pivotal role in ensuring the success and satisfaction of a large portfolio of small business clients. This role involves balancing efficient automation with high-touch personalized engagement to guide customers through their Odoo journey.
Key Responsibilities
Portfolio Management: Oversee a portfolio of approximately 1,000 small business clients, finding the optimal balance between automated processes and personalized engagement based on individual client needs.
Customer Onboarding: Facilitate the onboarding process for new Odoo customers, providing them with the necessary tools, resources, and guidance to get started effectively.
Primary Point of Contact: Serve as the main advisor for clients, offering continuous support and strategic advice to enhance their experience and success throughout their projects.
Sales Collaboration: Work closely with the sales team to identify potential growth opportunities within your portfolio and develop strategies to expand the customer base.
Requirements and Qualifications
Education: A Bachelor's Degree (BA/BSc/HND) is required.
Language Proficiency: Perfect command of both French and English, in both spoken and written forms, is essential.
Professional Skills:
Excellent and rapid understanding of diverse customer needs.
Highly organized with the ability to work independently and manage time effectively.
Strong prioritization skills and the ability to perform well under pressure.
Geographic Requirement: Candidates must be based in Nairobi, Kenya, or be a citizen of an East African Community (EAC) member state.
How to Apply
Interested and qualified candidates should apply online via the Odoo career portal or through the provided application link. You can submit your application at: Apply on Odoo Website which will redirect you to the official recruitment page at www.odoo.com.
How to Apply
Interested and qualified candidates should apply through the Odoo application portal. Follow this link: Apply on Odoo Website. This link will direct you to the official recruitment page at www.odoo.com where you can submit your details.
