Customer Care Executive

About the Role

Guided by our values of Quality, Efficiency, Professionalism, and Compassion, we are seeking a Customer Care Executive. The successful candidate will be responsible for providing high-quality front-line service to patients, visitors, and clients by handling inquiries, complaints, and service requests in a courteous, professional, and compassionate manner in line with the hospital's standards and values.

Key Responsibilities

• Welcome patients and visitors warmly and assist them with inquiries, directions, and service information.
• Handle patient concerns, complaints, and feedback promptly and professionally.
• Ensure patients understand hospital procedures, services, and waiting times.
• Manage incoming calls, emails, and walk-in inquiries efficiently.
• Collect patient feedback and contribute to service improvement initiatives.
• Act as a liaison between patients and hospital departments to ensure smooth service delivery.
• Comply with hospital policies, customer care protocols, and safety standards.

Minimum Qualifications

• Diploma / Bachelors in Customer Service Communication, Public Relations, or equivalent related studies.
• Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage.
• Computer Literate (MS Office and hospital information systems).
• Professional appearance and positive attitude.

Key Competencies

• Compassion and Empathy
• Strong communication skills
• Attention to detail
• Teamwork and Professionalism
• Time management and multitasking

How to Apply

Interested and qualified candidates should forward their CV to: hr@pearlhospital.co.ke using the position as the subject of the email.