Remote is building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.
Responsibilities
Responsible for solving tickets per week across various Remote verticals.
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals.
Work in close collaboration with the Customer Success, cross-vertical operational teams, and Sales.
Act as the voice and the ear for our users.
Requirements
BA/BSc/HND qualification.
Solid experience in Customer Support or Customer Enablement within a product or tech environment.
Hands-on experience in Live Chat and Email Support.
Experience using CRM tools to manage customer interactions and support workflows.
Proven ability to collaborate with multiple stakeholders who have varying priorities.
Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
Fluent in written and spoken English.
Nice-to-have
Experience working remotely or in a fast-growing organization.
Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
