The Customer Care Assistant II at the Affordable Housing Board (AHB) plays a critical role in managing client interactions and ensuring efficient service delivery regarding Kenya's affordable housing initiatives. This position involves handling inquiries, managing communication channels, and supporting the administrative functions of the Board's customer service department.
Responsibilities
Receiving and responding to customer inquiries on housing allocation, tenant purchase schemes, estate management, and housing fund services, ensuring courteous handling and basic resolution.
Recording, updating, and maintaining customer service logs, inquiries, and complaints in the Board’s service desk/database.
Directing customers to appropriate officers or departments for specialized assistance.
Assisting in organizing customer service counters, call centers, and help desks for smooth operations.
Supporting the administration of customer satisfaction surveys by distributing questionnaires and collecting responses.
Participating in sensitization forums, exhibitions, and public awareness events under supervision.
Assisting in monitoring service delivery by recording wait times, complaint resolution rates, and client feedback.
Providing front-desk reception duties, including welcoming clients, directing visitors, and handling inquiries courteously.
Requirements & Qualifications
Cumulative service period of three (3) years’ work experience at the grade of Customer Care Assistant III or in a comparable position.
Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office, or equivalent qualification from a recognized institution.
Proficiency in Computer applications.
Shown merit and ability as reflected in work performance and results.
How to Apply
Interested and eligible candidates may access the detailed job description from the AHB’s Website: https://affordablehousingboard.go.ke or www.acalconsulting.co.ke/Careers.
Candidates should submit their applications including:
Cover letter
Copy of National ID
Copies of academic and professional certificates
Testimonials
Detailed CV indicating current position, qualifications, working experience, names of three (3) professional referees, current remuneration, and daytime telephone.
Applicants MUST submit their completed application via E-mail ONLY to vacancyahb@acal.co.ke addressed to:
THE BOARD CHAIRMAN,AFFORDABLE HOUSING BOARD (AHB),P.O BOX 27521- 00100,NAIROBI.
Note on Application Instructions: The original posting specifies that the application should quote the job reference “Chief Executive Officer- AHB Grade 1” and the subject of the email should read “CHIEF EXECUTIVE OFFICER”. Please note that this appears to be a template error in the source document, and candidates are advised to verify the correct reference if possible. Applications should be received by 10th March 2026, 5p.m E.A.T.
How to Apply
Interested and eligible candidates should submit their applications including a cover letter, copy of National ID, academic and professional certificates, testimonials, and detailed CV to vacancyahb@acal.co.ke. The application should be addressed to THE BOARD CHAIRMAN, AFFORDABLE HOUSING BOARD (AHB), P.O BOX 27521- 00100, NAIROBI. Note: The source text specifies quoting reference 'Chief Executive Officer- AHB Grade 1' and subject 'CHIEF EXECUTIVE OFFICER', which may be an error in the source material. Applications must be received by 10th March 2026, 5p.m E.A.T.
