M-KOPA’s mission is to make high quality energy affordable to everyone, having connected more than 400,000 homes in Kenya, Tanzania, and Uganda to solar power.
The role of the CRM System Administrator, specializing in Zoho CRM, is critical to configuring, maintaining, and optimizing M-KOPA’s CRM platform to support business operations, particularly within the M-KOPA Mobility technology department. This is a Hybrid role based in Kenya, reporting to the Head of Technology at M-KOPA, Mobility.
Responsibilities
- Configuring and maintaining the Zoho CRM platform including modules, user setup, profiles, security controls, and workflow automation.
- Partnering with stakeholders to understand their challenges and workflows before implementing solutions.
- Designing and optimizing automated workflows, Blueprints, Deluge functions, and business logic to eliminate manual work.
- Creating custom reports, dashboards, and analytics that provide actionable insights to stakeholders.
- Developing practical training materials and providing ongoing technical support to end-users.
- Ensuring data integrity, cleanliness, and security while implementing governance policies and quality standards.
- Managing integrations between Zoho CRM and other business systems including WebForms and internal tools.
- Planning and executing system updates from Staging to Production with minimal business disruption.
- Maintaining comprehensive documentation that explains not just what was built, but why.
- Monitoring system performance and implementing optimizations to ensure reliability at scale.
Qualifications and Requirements
Your application should demonstrate:
- 3+ years experience as a CRM System Administrator, preferably with Zoho CRM.
- A BA/BSc/HND qualification.
- Strong technical skills in CRM configuration, workflow automation, and system integration.
- Experience with Zoho Deluge scripting, Blueprints, and advanced customization features.
- Proven ability to translate business requirements into technical solutions.
- Experience with data management, governance, and quality assurance practices.
- Strong analytical skills with ability to create meaningful reports and dashboards.
- Excellent communication skills with ability to work effectively with non-technical stakeholders.
- Experience with release management and deploying changes in production environments.
- Problem-solving mindset with genuine curiosity about user needs and business processes.
- Experience with API integrations and webhook configurations.
- Knowledge of data protection regulations and security best practices.
- Experience in fast-growing technology companies or fintech environments is highly desirable.
