Penda Health is looking for a Credit Controller to coordinate all credit control operations for assigned partner accounts within our credit portfolio. Reporting to the Senior Manager – Credit Control, you will be responsible for implementing effective collection strategies, managing relationships, and ensuring the accurate processing and submission of invoices. You will also lead the credit team, enforce compliance with credit policies, and monitor receivables to sustain optimal cash flow in alignment with the hospital’s financial objectives and stewardship principles.
Key Responsibilities
Accounts Receivable Reporting
- Ensure all insurance invoices are submitted to payors within 7 days of generation (48 hours for online submissions).
- Distribute insurance statements to partners by the 6th of every month.
- Submit accurate aging reports by the 8th of every month, clearly indicating receivable days.
- Provide reconciliation reports for all payors to the Credit Control Manager by the 15th of every month.
- Share rejected claims reports for signed-off accounts with the Senior Manager quarterly.
- Prepare periodic reports on collection trends, key account performance, and credit risk analysis.
- Support internal and external audits with documentation and reconciliations.
Receivable Reconciliations
- Maintain an AR Reconciliation Accuracy Rate of ≥ 99.5%.
- Reconcile all accounts receivables monthly and ensure unpaid invoices are settled in the subsequent payment cycle.
- Keep rejected claims below 0.5% of the total outstanding.
- Conduct monthly reviews of rejected claims and report to the Medical Billing Manager by the 15th.
- Conduct quarterly sign-offs for all assigned receivable accounts.
- Ensure over 90% of identified underpayments are settled within 45 days.
SHA Receivables Management
- Provide technical system support on Social Health Authority (SHA) billing processes.
- Build and maintain strong working relationships with the SHA to support timely settlements.
- Prepare monthly SHA reports for all branches, highlighting variances between EMR records and portal submissions.
- Ensure SHA revenue reports are submitted before the 4th of every month.
- Follow up on collections for amounts owed by the Social Health Insurance (SHA).
Requirements and Attributes
- Advanced Diploma in Finance, Business Management, Insurance, or a related field.
- Progress toward or completion of a relevant professional certification (e.g., CPA III, ACCA, or equivalent).
- Minimum of 4 years’ experience in a busy credit department within a healthcare organization or medical claims underwriting in an insurance company.
- Proven track record in achieving financial reporting deadlines.
- Ability to manage profitability and find creative solutions for financial problems.
- Excellent analytical, decision-making, and problem-solving skills.
- Self-starter with high energy and strong interpersonal/communication skills.
- Strong team player with a "roll up your sleeves" attitude.
- Extremely detail-oriented, efficient, and able to multitask and prioritize.
- High standards of integrity, ethics, and confidentiality.
- Ability to produce quality work with accuracy, efficiency, and timeliness.
How to Apply
Interested and qualified candidates should apply online via the Penda Health application portal at pendahealth.applytojob.com. Follow the application link here to submit your details.
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