Credit Control Officer

The role holder will be responsible for ensuring efficient revenue collection, minimizing bad debts, supporting cash flow stability, and maintaining strong relationships with insurance companies, corporate clients, patients, and other stakeholders.

Key Responsibilities

• Managing and overseeing all accounts receivable activities including insurance companies, corporates, and patient accounts.
• Ensuring achievement of monthly collection targets to support operational and investment cash flow requirements.
• Monitoring debtor balances and implementing timely debt collection strategies.
• Preparing and reviewing debtor aging reports and recommending appropriate action on overdue accounts.
• Following up and resolving outstanding insurance claims, delayed payments, denials, and disputed accounts.
• Ensuring complete, accurate, and timely billing and revenue capture.
• Reconciling debtor accounts and issuing statements, reminders, and client correspondence in accordance with hospital policies.
• Addressing and resolving billing disputes professionally and efficiently.
• Negotiating payment arrangements while ensuring compliance with approved credit terms.
• Building and maintaining strong relationships with insurers, corporate clients, and other debtors.
• Monitoring payment trends and recommending proactive interventions to minimize debt accumulation.
• Maintaining updated contracts and records for hospital debtors and insurance providers.
• Preparing regular reports on collections, debtor performance, and key revenue indicators.
• Ensuring compliance with healthcare billing regulations, hospital policies, and internal controls.
• Supporting continuous improvement initiatives within credit control and revenue cycle management processes.

Qualifications and Experience

• Education: Bachelor’s degree in Finance, Accounting or a related field.
• Experience: Minimum of 3-5 years of experience in credit control, accounts receivable, or a similar role, preferably in a healthcare setting.
• Technical Skills: Proficiency in healthcare billing software and Microsoft Office Suite, particularly Excel. Knowledge of healthcare billing and insurance claim processes.
• Soft Skills: Strong negotiation and debt recovery skills, excellent analytical and reconciliation abilities, high integrity and confidentiality, high level of accuracy and attention to detail, and strong interpersonal and communication skills.

How to Apply

Interested and qualified candidates should apply online through the Jacaranda Maternity application portal at jacarandamaternity.applytojob.com.