Corporate Social Responsibility (CSR) Officer

Key Responsibilities

CSR Strategy & Program Implementation

• Support the development and execution of the Bank’s CSR strategy aligned to key pillars (e.g., sports, environment, child nutrition, women empowerment).
• Plan and manage CSR initiatives, partnerships, sponsorships, and community programs.
• Ensure initiatives align with brand positioning and corporate objectives.
• Develop annual CSR calendars and budgets.

Stakeholder & Partnership Management

• Identify and evaluate potential NGO, community, and institutional partners.
• Maintain strong relationships with beneficiaries and partners.
• Coordinate internal stakeholder engagement across branches and departments.
• Represent the Bank at CSR events and community engagements.

Budget & Financial Oversight

• Prepare and manage CSR budgets.
• Track expenditure and ensure optimal allocation of resources.
• Ensure proper documentation and accountability of funds.

Monitoring, Evaluation & Reporting

• Develop KPIs to measure CSR impact (beneficiaries reached, media coverage, brand lift, ESG metrics).
• Prepare impact reports and summaries.
• Maintain proper documentation, case studies, and success stories.
• Ensure compliance with internal governance and regulatory standards.

Brand Visibility & Communications

• Work closely with Marketing & Communications to amplify CSR initiatives.
• Develop content for social media, website, annual reports, and press releases.
• Ensure appropriate branding during CSR events.
• Track media coverage and public sentiment.

Employee Engagement & Volunteerism

• Develop staff volunteer programs.
• Coordinate employee participation in CSR initiatives.
• Promote internal awareness of CSR activities.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Communications, Development Studies, or a related field.
• 3–5 years’ experience in CSR, sustainability, marketing, or corporate affairs.
• Experience working with NGOs or community-based organizations is an advantage.
• Knowledge of ESG and sustainability frameworks is desirable.
• Strong project management skills.
• Stakeholder engagement and relationship management experience.
• Proven budget management skills.
• Excellent communication and presentation skills.
• Strong analytical and reporting skills.
• High emotional intelligence and cultural sensitivity.