BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is seeking a Corporate Relationship Officer to manage corporate client relationships and facilitate growth within the bank's portfolio. The role involves managing the end-to-end credit application process, performing detailed financial analysis, and identifying business opportunities through cross-selling. The officer will work closely with the Relationship Manager to ensure customer satisfaction, risk compliance, and achievement of commercial objectives.
Responsibilities and Accountabilities
Credit Application Management: Set up and follow up on credit application files. Analyze and prepare credit facility application files, ensuring adherence to negotiated pricing conditions within established Service Level Agreements (SLAs).
Financial Analysis: Collect and analyze financial statements and other documentation from customers or prospects. Verify the consistency of requested facilities against actual client needs.
Performance Monitoring: Develop and maintain dashboards tracking commercial performance and customer risk. Provide Relationship Managers with performance insights and timely reports on downgraded situations.
Business Development: Identify opportunities to cross-sell various banking products and solutions to meet customer needs. Enrich and update the prospect database to drive growth.
Relationship Support: Shadow the Relationship Manager in portfolio management and ensure client retention through high-quality service delivery.
Risk and Compliance: Update time schedules for customer files, including KYC information, call reports, maturities, security documentation, insurances, and loan installment arrears. Monitor post-drawdown covenants to ensure full compliance.
Customer Service: Address and follow up on customer complaints, ensuring resolution within set SLAs and procedural guidelines.
Minimum Requirements
Education: A Bachelor’s degree in Business Studies or a similar relevant area.
Experience: Minimum of 4 years of banking experience, with at least the last 2 years focused on business development and/or credit roles.
Knowledge: Strong credit analysis skills and a comprehensive understanding of SME and Corporate Banking products.
Competencies and Attributes
Leadership: Ability to provide advice and support to branch and operations teams for effective customer management.
Communication: Excellent verbal and written communication skills with the ability to present complex products and solutions clearly.
Stakeholder Management: Strong interpersonal skills to negotiate with and influence diverse stakeholders.
Adaptability: Flexibility to adapt to changing economic and sectoral environments.
Emotional Intelligence: Proficiency in managing self-emotions and navigating team or stakeholder conflicts.
Analytical Skills: Advanced ability to analyze financial data for informed decision-making.
How to Apply
Interested and qualified candidates should apply online through the Bank of Africa Kenya Limited portal via the application link provided. Detailed instructions can be found on the careers section of the official website (boakenya.com).
How to Apply
Interested and qualified candidates should apply online through the official application portal. To apply, visit: https://www.myjobmag.co.ke/apply-now/1165527. This link will redirect you to the application process on boakenya.com.
