Content Management Consultant – Bebbo Parenting Programme

The application is available at no cost on iOS and Android, functions offline, and is designed for multilingual deployment, with centrally curated content managed in a Drupal-based Content Management System (CMS) and adapted and translated by each participating country.

Key Responsibilities

• Support digital content management and operations for the Bebbo parenting application within a Drupal-based Content Management System (CMS).
• Create, edit, organize, localize, publish, and quality-assure content and media for multilingual deployment.
• Provide remote support to country, field, or client teams, including troubleshooting, workflow guidance, follow-up, and coordination with technical and non-technical stakeholders.
• Develop technical documentation, user guidance, standard operating procedures, or training materials.
• Deliver virtual training, demonstrations, or technical clinics to country teams and partners.
• Manage CMS roles, permissions, editorial workflows, metadata, taxonomies, versioning, and content quality assurance.
• Clearly document issues with reproducible steps and evidence, and coordinate resolution and retesting with developers or technical service providers.
• Apply UNICEF digital, accessibility, data protection, and child-safeguarding standards across all tasks.

Requirements

Education

• An advanced university degree (Master's or higher) in communications, marketing, digital media, information management, information systems, information and communication technology, library or information science, international development, social sciences, business administration, or another field relevant to the assignment.

Work Experience

• A minimum of five (5) years of progressively responsible professional experience in digital content management, content operations, digital communications, product support, knowledge management, or a closely related field.
• At least two (2) years of experience supporting content management of a consumer-facing digital product, mobile application, or web platform, preferably in parenting, early childhood development, health, education, or another public-interest area.
• Demonstrated hands-on experience of more than two (2) years using a content management system (CMS) to create, edit, organize, localize, publish, and quality-assure content and media. Practical experience with Drupal or another enterprise or open-source CMS is required; direct Drupal experience is highly desirable.
• Demonstrated experience supporting country, field, or client teams remotely, including troubleshooting, workflow guidance, follow-up, and coordination with technical and non-technical stakeholders, and developing technical documentation.
• Experience developing user guidance, standard operating procedures, or training materials and delivering virtual training, demonstrations, or technical clinics.

Languages

• Fluency in English, both written and spoken, is required.
• Knowledge of one or more languages used in Bebbo programme countries is an asset (Russian, Albanian, Belarusian, Bulgarian, Greek, Kyrgyz, Montenegrin, Macedonian, Romanian, Serbian, Slovak, Tajik, Ukrainian, Uzbek, Karakalpak, Turkish, Ndebele, Shona, Spanish, Bangla).

Desirables

• Experience with a multi-lingual parenting, early childhood, health, education, or youth-focused digital product.
• Previous experience supporting UNICEF Country Offices, another United Nations entity, government counterparts, or development partners.
• Familiarity with Digital Public Goods, open-source solutions, and multilingual content governance.