Community Liaison Assistant - Monitoring, Evaluation, Accountability and Learning (MEAL)

DanChurchAid (DCA) is seeking a qualified Community Liaison Assistant to support the Monitoring, Evaluation, Accountability, and Learning (MEAL) systems and processes. This position is based in Turkana and aims to strengthen program quality, support data collection, manage community feedback, and promote learning across project interventions.

Key Responsibilities

Support to MEAL Systems and Processes

• Assist in the implementation of project MEAL plans under the guidance of the MEAL Officer.
• Support the development, testing, and deployment of data collection tools.
• Assist in data entry, verification, cleaning, and organization of project datasets.
• Support tracking and monitoring of project indicators.
• Contribute to the preparation of MEAL reports, dashboards, and data summaries.
• Maintain organized records of MEAL documentation and databases.

Monitoring, Data Collection and Reporting

• Conduct field visits to monitor project activities and collect quantitative and qualitative data.
• Support regular assessments, monitoring exercises, post-monitoring activities, and evaluations.
• Assist in maintaining Indicator Performance Trackers (IPTs) and other project monitoring systems.
• Document success stories, lessons learned, and significant changes from project interventions.
• Support the organization and facilitation of learning and reflection sessions at the field level.
• Ensure timely and accurate collection and submission of field data.

Accountability and Community Feedback

• Support the operation of the Complaints and Feedback Mechanism (CFM).
• Receive, record, categorize, and track beneficiary feedback and complaints.
• Ensure confidential and timely handling of community feedback in line with DCA accountability standards.
• Conduct community awareness sessions on available feedback channels and response mechanisms.
• Support regular analysis of feedback trends and preparation of accountability reports.
• Promote beneficiary participation and accountability throughout project implementation.

Learning, Knowledge Management and Capacity Building

• Support documentation of lessons learned, best practices, and project achievements.
• Assist in compiling learning products and knowledge-sharing materials.
• Provide logistical and administrative support during MEAL trainings, workshops, and data collection exercises.
• Support field teams and partners in understanding and applying MEAL tools and processes.
• Contribute to continuous improvement of programme quality through evidence-driven learning.

Coordination and Collaboration

• Work closely with project officers, field assistants, and partner MEAL focal persons to support effective data flow and reporting.
• Participate in project meetings, field visits, assessments, and review sessions.
• Collaborate with programme teams to strengthen monitoring and accountability practices.
• Support coordination of field data collection and reporting activities across project locations.

Required Qualifications & Personal Attributes

Education

• Bachelor’s degree in Monitoring and Evaluation, Statistics, Social Sciences, Development Studies, Community Development, Economics, Information Management, or a related field.

Technical Skills

• Basic understanding of Monitoring, Evaluation, Accountability and Learning (MEAL) principles.
• Experience or familiarity with data collection and management tools such as KoboCollect, ODK, CommCare, Excel or related platforms.
• Ability to collect, clean, organize, and analyze data accurately.
• Good report-writing and documentation skills.
• Knowledge of accountability and feedback mechanisms is an added advantage.

Soft Skills

• Strong communication and interpersonal skills.
• High attention to detail and commitment to data quality.
• Strong organizational and time-management skills.
• Ability to work independently and within multidisciplinary teams.
• Ability to interact respectfully with refugee and host community populations.
• Demonstrated integrity and commitment to confidentiality.

Experience (Desirable but not mandatory for a graduate-level role)

• Experience supporting data collection, surveys, monitoring activities, or research assignments.
• Experience working with communities in humanitarian or development settings.
• Previous internship, volunteer, or project experience related to MEAL, research, or programme support.
• Familiarity with digital data collection systems and reporting processes.

Personal Attributes

• Passion for learning, data, and evidence-based programming.
• Strong analytical and problem-solving abilities.
• Cultural sensitivity and ability to work effectively in diverse communities.
• Positive, flexible, and proactive attitude.
• Commitment to accountability, transparency, and safeguarding principles.

Child Protection, Safeguarding & PSEA

• Adherence to all organizational safeguarding, Code of Conduct, and Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) policies and must report any concerns immediately.