Role Overview
Axmed is hiring a Commercial Operations Partner to help the commercial team operate with clarity, discipline, and scalability. This role sits at the center of the commercial engine, ensuring the pipeline is accurate, activity is visible, and decisions are grounded in facts. Beyond running core processes, you will identify friction, reduce manual work, and introduce lightweight automation that improves consistency and efficiency as the company grows. This is an associate-level role for someone with 2+ years of experience who is comfortable being direct, holding others accountable to agreed standards, and strengthening systems over time. You should enjoy turning messy workflows into structured, repeatable processes.
Key Responsibilities
Pipeline Governance & Weekly Review
- Run and continuously improve the weekly pipeline review.
- Set the agenda and keep discussions focused on facts, risks, and next steps.
- Challenge unclear or inconsistent updates.
- Capture decisions and circulate same-day action notes with owners and deadlines.
- Follow up to ensure commitments are completed.
- Refine meeting inputs and reporting as pipeline volume scales.
CRM Ownership, Data Discipline & Automation
- Maintain a clear, accurate internal view of pipeline status, ownership, and next steps.
- Ensure stages, required fields, and key properties are complete and up to date.
- Prevent duplicates and resolve inconsistencies.
- Enforce CRM best practices and redirect off-system activity back into the CRM.
- Identify opportunities to automate repetitive tasks, reminders, field updates, and reporting.
- Propose and implement workflow automation within HubSpot (or equivalent) to improve consistency.
- Strengthen CRM structure to reduce manual intervention over time.
Commercial Insights & Decision Support
- Review dashboards and exports to identify trends, risks, and inefficiencies.
- Produce concise insight notes outlining what’s happening, why it matters, and recommended actions.
- Reconcile reporting discrepancies and align stakeholders around a single source of truth.
- Improve dashboards and reporting logic to increase visibility and reduce manual analysis.
Commercial Execution Support
- Support lead research and list building based on defined commercial criteria.
- Assist in refining outreach emails and sequences.
- Ensure all leads, activities, and responses are accurately captured in the CRM.
- Identify patterns in outreach performance and recommend optimization.
- Introduce simple automation to streamline outreach tracking and follow-ups.
Scaling Commercial Operations
- Identify manual work, bottlenecks, or recurring issues that won’t scale.
- Propose and implement lightweight fixes including process changes, templates, and automation.
- Document and reinforce standard ways of working.
- Reduce operational dependency on ad hoc spreadsheets or off-system tracking.
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