Collections Officer

Key Responsibilities

• Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
• Scheduling a recovery timetable based on list of bad loans provided.
• Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
• Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
• Writing and submitting performance reports with recommendations for further management decisions.
• Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
• Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
• Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.

Requirements

Academic Qualifications

• Diploma - Business Related qualification

Relevant Experience

• 3 years of relevant experience

Core Job Skills

• Credit management skills
• Interpersonal/Communication skills
• Negotiation skills
• Strategic influencing skills
• Customer service skills
• Relationship & Conflict management skills
• Innovation skills

Standard General Skills (Generic)

• Communication skills
• Customer Service
• Computer Literacy & application
• Change Champion

Core Values/ Behavior

• Integrity
• Respect
• Transformation
• Passion

How to Apply

Interested and qualified candidates should apply online via the Juhudi Kilimo recruitment portal: Juhudi Kilimo on SeamlessHiring.