Juhudi Kilimo is looking for a Collections Officer to join their team in Nairobi. The main purpose of this position is to follow up defaulted, delinquent, and written-off loans in the institution to minimize credit risk losses in line with policy guidelines to achieve the company objectives.
Key Deliverables (KPIs)
Deliver Recovery Rating (plan vs actual)
Managed Risks for portfolio quality
Service Delivery
Customer Satisfaction
Key Responsibilities
Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
Scheduling a recovery timetable based on list of bad loans provided.
Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
Writing and submitting performance reports with recommendations for further management decisions.
Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.
Requirements
Academic Qualifications
Diploma - Business Related qualification
Relevant Experience
3 years of relevant experience
Core Job Skills
Credit management skills
Interpersonal/Communication skills
Negotiation skills
Strategic influencing skills
Customer service skills
Relationship & Conflict management skills
Innovation skills
Standard General Skills (Generic)
Communication skills
Customer Service
Computer Literacy & application
Change Champion
Core Values/ Behavior
Integrity
Respect
Transformation
Passion
How to Apply
Interested and qualified candidates should apply online via the Juhudi Kilimo recruitment portal: Juhudi Kilimo on SeamlessHiring.
How to Apply
Interested and qualified candidates should apply online via the Juhudi Kilimo recruitment portal: Juhudi Kilimo on SeamlessHiring.