Premier Hospital is an 82-bed specialized hospital located in Nyali, Mombasa offering high-quality emergency, outpatient, and inpatient care.
Job Purpose
The Clinical Services Co-ordinator, reporting to the Medical Director, will be responsible for coordinating and facilitating the smooth delivery of medical services across the hospital by supporting clinical operations, ensuring effective communication between departments, managing doctor and consultant documentation, and assisting the Medical Director in administrative and operational duties.
The role is critical in enhancing patient care, improving clinical efficiency, strengthening coordination among medical teams, and ensuring compliance with regulatory requirements and hospital standards.
Main Duties and Responsibilities
Clinical Operations Support
- Coordinate daily clinical activities across departments to ensure efficient and seamless service delivery.
- Liaise with medical staff to address scheduling conflicts, patient flow concerns, and operational bottlenecks.
- Support implementation and adherence to clinical protocols, policies, and quality standards.
- Monitor patient turnaround times and facilitate timely interventions to improve service efficiency.
- Support continuous improvement initiatives aimed at enhancing clinical performance and patient outcomes.
Doctor & Consultant Management
- In liaison with the Medical Director, ensure all visiting and resident consultants remain compliant with legal, regulatory, and hospital policy requirements including licensure, indemnity, registration, and contractual obligations.
- Maintain accurate and updated consultant documentation and ensure timely renewal of licenses and professional certifications.
- Develop and manage a centralized database of visiting and resident consultants detailing specialty, availability, contractual status, and compliance records.
- Coordinate onboarding, orientation, credentialing, and scheduling of new consultants in collaboration with relevant departments.
- Monitor and support adherence to hospital clinical protocols, documentation standards, and patient handover procedures by consulting physicians.
Administrative Support to Medical Director
- Prepare reports, presentations, meeting minutes, correspondence, and other administrative documentation on behalf of the Medical Director.
- Track implementation of clinical improvement initiatives, audit recommendations, and strategic action plans.
- Coordinate internal meetings, medical staff briefings, departmental reviews, and clinical governance discussions.
- Follow up on action points arising from meetings and ensure timely implementation.
Interdepartmental Liaison & Clinical Coordination
- Serve as a communication link between medical departments, nursing services, pharmacy, laboratory, radiology, and administration to ensure coordinated service delivery.
- Follow up on cross-functional operational issues affecting clinical performance and patient care.
- Facilitate timely communication and escalation of operational challenges requiring multidisciplinary intervention.
- Promote collaborative working relationships among clinical and support departments.
Patient Experience & Service Quality
- Monitor patient feedback relating to medical services and escalate matters requiring clinical or administrative intervention.
- Support service excellence initiatives aimed at improving patient experience and clinical touchpoints.
- Work closely with the Quality Team to ensure adherence to patient safety standards and quality care requirements.
- Support complaint resolution processes involving medical services and ensure timely follow-up.
Compliance, Documentation & Governance
- Maintain updated documentation relating to clinical policies, departmental workflows, consultant records, and duty rosters.
- Support preparation for internal audits, external inspections, accreditation exercises, and regulatory reviews.
- Ensure confidentiality, proper handling, and secure management of clinical records and patient information in line with hospital policies and legal requirements.
- Monitor compliance with clinical governance and operational documentation standards.
Project Coordination & Strategic Support
- Participate in hospital-wide projects and strategic initiatives led by the Medical Director.
- Support implementation and rollout of new clinical services, pilot programs, and healthcare innovations.
- Coordinate assigned departmental projects and monitor progress against implementation timelines.
- Support research collaborations and service development initiatives where applicable.
Minimum Requirements / Qualifications
- Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or a related healthcare field from a recognized institution.
- Minimum three (3) to five (5) years’ experience in hospital coordination, clinical operations, or healthcare administration.
- Prior experience coordinating medical staff, consultants, or clinical services will be an added advantage.
- Demonstrated understanding of hospital systems, clinical workflows, and healthcare service delivery.
- Familiarity with medical licensure, credentialing, and healthcare regulatory requirements.
Key Job Requirements
- Strong organizational and project coordination skills.
- Excellent communication and interpersonal skills.
- High attention to detail, accuracy, and follow-through.
- Ability to manage sensitive information with confidentiality and discretion.
- Strong understanding of hospital operations and clinical workflows.
- Knowledge of consultant compliance and medical credentialing processes.
- Proficiency in Microsoft Office applications and hospital information systems.
- Strong problem-solving and coordination abilities in dynamic healthcare environments.
- Ability to manage multiple priorities and work effectively across departments.
- High level of professionalism, integrity, and accountability.
How to Apply
If your background, experience and competence match the specifications, please send your application (cover letter & CV/Resume) to careers@premierhospital.org.
