Healthcare and MedicalFull-TimeJunior-level(1-2 yrs)
Job Description
At Astradental Services, we provide world-class quality dental services to the widest population at an affordable cost, train others to grow and support the vision, and manufacture quality affordable dental materials. We are seeking a Clinic Coordinator to act as the operational 'control tower' for our clinic, ensuring clinical standards are upheld and patient treatment pathways are managed efficiently.
Key Responsibilities
Enforce Triage Gatekeeping: Ensure all necessary photos, scans, and checklists are completed before any treatment plan is released.
Treatment Plan Management: Manage the structuring of treatment plans using standardized case pathways.
Gold Standard Options: Ensure every plan includes 'Gold Standard' plus options (good/better/best).
Coding and Verification: Apply and verify correct clinical codes, including $0 review codes.
Performance Tracking: Track and report on key metrics including plan acceptance rates, case completion rates, and review chair-time usage.
Follow-up Coordination: Coordinate 48-hour follow-ups for all pending treatment plans.
Weekly Audits: Conduct weekly audits of clinical notes versus codes and invoices.
Governance: Lead weekly governance huddles with the Operations and front desk leads.
Patient Experience: Maintain a consistent patient experience through the systematic use of informed consent.
Minimum Requirements
Diploma or degree in Dental Technology, Nursing, Public Health, Healthcare Administration, or a related field.
At least 2 years of experience in a dental or medical front office, treatment coordination, or quality assurance role.
Strong knowledge of dental workflows ranging from diagnostics to treatment and follow-up.
Excellent organizational skills, patient communication, and high attention to detail.
Confidence in enforcing standards across both clinician and administrative teams.
Proficiency in working with Practice Management Systems (PMS), reporting, and dashboards.
How to Apply
Send your CV and a brief cover note to hr@astradental.co.ke. Your cover note should include:
Why you fit this 'control-tower' role.
An example of how you’ve improved a healthcare process.
How to Apply
Apply by sending your CV and a brief cover note to hr@astradental.co.ke. In your cover note, explain why you fit this 'control-tower' role and provide an example of how you’ve improved a healthcare process.
