The Claims Officer will be responsible for processing and administering corporate claims in an accurate, timely, and efficient manner while ensuring compliance with policy provisions, regulatory requirements, and internal procedures. The role supports the delivery of quality claims service by handling claims registration, assessment, documentation review, customer communication, and settlement processing within agreed service level agreements (SLAs). The role holder will also support customer experience initiatives through effective engagement with corporate clients, brokers, beneficiaries, and internal stakeholders while maintaining high standards of operational efficiency, accuracy, and compliance.
Key Responsibilities
Handle claims registration and assessment in accordance with company policy.
Review all claim documentation for accuracy and completeness.
Process claim settlements within the agreed service level agreements.
Communicate effectively with corporate clients, brokers, and beneficiaries regarding claim status and requirements.
Support customer experience initiatives through proactive stakeholder engagement.
Ensure compliance with all policy provisions and regulatory requirements.
Maintain high standards of operational efficiency and accuracy in claims administration.
Handle claims queries, follow-ups, and escalations professionally.
Requirements and Qualifications
Bachelor’s Degree in Insurance, Business Administration, Finance, or a related field.
Diploma in Insurance.
Professional qualification such as LOMA, CII, or IIK.
Minimum of 2–3 years of experience in insurance claims administration, preferably within Group Life.
Demonstrated experience in claims assessment, documentation review, and processing.
Exposure to customer service and stakeholder engagement within an insurance environment.
Familiarity with claims quality assurance, compliance, and operational controls is an added advantage.
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number (JLIL 408) and Position title in the subject line by 25th May 2026.
How to Apply
Apply by sending your application to Recruitment@jubileekenya.com. Ensure you quote the Job Reference Number JLIL 408 and the Position title (Claims Officer) in your subject line. The deadline for applications is 25th May 2026.
.png){kind=logo}
