Founded in 1987, Computech Limited is a leading East African systems integrator, providing technology solutions to solve businesses’ most important problems. We are currently seeking a Cisco Network & Collaboration Engineer to join our team in Nairobi. The role involves designing, deploying, and managing complex Cisco collaboration and networking solutions to support our clients' business objectives.
Responsibilities
Deployment and Support: Handle the deployment and support of Cisco and Huawei LAN/WAN networks, and Cisco IP Telephony solutions.
Collaboration Management: Design, deploy, and manage Cisco collaboration solutions, including CUCM, CUC, UCCX, UCCE, Webex Calling, and Webex Contact Center.
Protocol Troubleshooting: Configure and troubleshoot SIP, H.323, MGCP, and SCCP protocols for voice and video communications.
Contact Center Administration: Administer Cisco Contact Center solutions (UCCX/UCCE/PCCE/Webex Cloud Contact Centre), including scripting (Editor/AppAdmin), call routing, and reporting.
System Integration: Integrate Cisco UC with third-party applications such as CRM, Microsoft Teams, and Zoom.
Infrastructure Maintenance: Implement and maintain Cisco gateways (CUBE, ISR, ASR), voice gateways, and session border controllers (SBCs).
Network Optimization: Troubleshoot QoS, latency, jitter, and packet loss issues in VoIP environments; perform upgrades, patches, and migrations.
Collaboration: Partner with network teams to ensure optimal performance of LAN/WAN for real-time communications.
Support: Provide Level 2/3 support for complex UC and Contact Center issues and stay updated with Cisco's latest collaboration technologies (Webex, AI-based centers).
Requirements and Qualifications
Education: Bachelor's degree in Computer Science, Engineering, or Information Technology preferred.
Experience: 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and general networking.
Certifications: Must be CISCO certified; CCNA/CCNP Routing and Switching, or CCNA/CCNP Collaboration certifications are highly preferred.
Technical Expertise: Experience with Cisco SDWAN, MPLS, Cisco Webex Calling, and Cloud Collaboration is essential.
Professional Skills: Strong technical aptitude in telecommunication infrastructure, excellent analytical and troubleshooting skills, and the ability to work within stipulated deadlines.
Key Competencies
Excellent communication and documentation skills.
Solution-oriented analysis and sound decision-making.
Fast learner, self-motivated, and a positive team player.
Resilient under stress and flexible in approach.
How to Apply
Interested and qualified candidates should submit their CVs to hr@computechlimited.com. Please note that only shortlisted candidates will be contacted. The deadline for applications is 28th February 2026.
How to Apply
Submit your updated CV to hr@computechlimited.com. Ensure your application is sent before the deadline on 28th February 2026. Only shortlisted candidates will be contacted.
