Cashier

To receive and process payments accurately, maintain proper cash records, balance daily collections, and provide efficient customer service while ensuring compliance with established financial procedures and internal controls.

Key Duties and Responsibilities

• Receive cash, card and electronic payments from guests.
• Issue official receipts for all transactions.
• Operate Point of Sale (POS) systems accurately.
• Balance cash drawers at the beginning and end of each shift.
• Prepare daily cash reconciliation reports.
• Process refunds and adjustments in accordance with company policies.
• Ensure safe custody of cash and other negotiable instruments.
• Prepare daily banking schedules and support bank deposits.
• Maintain accurate records of all cash transactions.
• Report cash discrepancies promptly.
• Provide courteous customer service to guests.
• Ensure compliance with cash handling procedures and financial controls.
• Perform any other duties as assigned by the Accountant or Finance Manager.

Key Performance Indicators (KPIs)

• Accuracy of daily cash reconciliations.
• Zero unexplained cash shortages or overages.
• Timeliness of banking and cash reporting.
• Accuracy of POS transactions.
• Compliance with cash handling procedures.
• Customer satisfaction with payment services.
• Timely submission of daily cash reports.
• Number of transaction errors recorded.

Education, Skills and Experience

• Diploma in Accounting, Finance, Commerce, Business Administration or a related field from a recognized institution. Bachelor’s Degree will be an added advantage.
• CPA Foundation Level or equivalent accounting professional qualification.
• Minimum of two (2) years' relevant experience as a Cashier, preferably in the hospitality industry.
• Knowledge of cash handling procedures, Point of Sale (POS) systems and basic accounting principles.
• Proficiency in Microsoft Office applications and computerized accounting systems.