Call Centre Officer

Key Responsibilities

• Outbound Sales: Conduct outbound sales calls to contractors, hardware shops, developers, and distributors to promote and sell company products.
• Customer Needs Analysis: Understand customer needs and recommend appropriate products and services.
• Lead Generation: Generate new leads and convert inquiries into sales.
• Inquiry Resolution: Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Sales Follow-up: Follow up on quotations, orders, and payments to ensure closure.
• Relationship Management: Maintain strong relationships with existing clients and identify upselling opportunities.
• Product Information: Provide accurate product information including pricing, availability, and delivery timelines.
• Coordination: Coordinate with logistics and production teams to ensure timely order fulfillment.
• Administrative Duties: Update CRM systems and prepare daily/weekly sales reports; accurately record customer interactions and feedback.
• Market Research: Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications and Requirements

• Diploma or Degree in Sales, Marketing, Business Administration, or a related field.
• At least 2 years’ experience in the building materials, construction, or manufacturing industry.
• Experience in tele-sales will be an added advantage.
• Strong understanding of the construction industry is an added advantage.
• Excellent communication, negotiation, and closing skills.
• Proficiency in Microsoft Office and CRM systems.

How to Apply

Interested and qualified candidates should forward their CV to: careers@orchidhr.co.ke using the position as the subject of the email. You can also apply via the official portal.