We are seeking a dynamic Call Centre Officer to drive sales and expand our customer base. The Call Centre Officer will be responsible for promoting and selling company products via phone, managing client relationships, and supporting the field sales team in achieving overall revenue targets.
Key Responsibilities
Outbound Sales: Conduct outbound sales calls to contractors, hardware shops, developers, and distributors to promote and sell company products.
Customer Needs Analysis: Understand customer needs and recommend appropriate products and services.
Lead Generation: Generate new leads and convert inquiries into sales.
Inquiry Resolution: Resolve customer inquiries and objections effectively, providing a positive customer experience.
Sales Follow-up: Follow up on quotations, orders, and payments to ensure closure.
Relationship Management: Maintain strong relationships with existing clients and identify upselling opportunities.
Product Information: Provide accurate product information including pricing, availability, and delivery timelines.
Coordination: Coordinate with logistics and production teams to ensure timely order fulfillment.
Administrative Duties: Update CRM systems and prepare daily/weekly sales reports; accurately record customer interactions and feedback.
Market Research: Stay updated on industry trends, competitor offerings, and market conditions.
Qualifications and Requirements
Diploma or Degree in Sales, Marketing, Business Administration, or a related field.
At least 2 years’ experience in the building materials, construction, or manufacturing industry.
Experience in tele-sales will be an added advantage.
Strong understanding of the construction industry is an added advantage.
Excellent communication, negotiation, and closing skills.
Proficiency in Microsoft Office and CRM systems.
How to Apply
Interested and qualified candidates should forward their CV to: careers@orchidhr.co.ke using the position as the subject of the email. You can also apply via the official portal.
How to Apply
Interested and qualified candidates should forward their CV to: careers@orchidhr.co.ke using the position as the subject of the email.
Additionally, applications can be submitted through the portal: Apply Now