BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele. The Business Systems Support Officer is a critical role responsible for maintaining the reliability, availability, and performance of the bank's core and auxiliary systems.
Responsibilities and Accountabilities
- End-of-Day Batch Processing: Execute batch processing on all systems requiring this procedure, including Core Banking, Clearing System, and Recoveries System.
- Service Availability: Ensure uptime and accessibility for all channels and business applications. This includes proactive system monitoring, ensuring proper failover/redundancy, and maintaining servers on the latest stable versions of OS, applications, and databases.
- Risk Management: Minimize operational risk by implementing risk management practices, closing audit findings, adhering to backup procedures, and performing regular disaster recovery tests.
- Service Desk Management: Close business systems-related tickets according to Service Level Agreements (SLAs) by prioritizing tasks, monitoring queues, and escalating issues to vendors while keeping internal customers informed.
- Systems Monitoring: Conduct scheduled health checks and proactively identify/address areas of inefficiency or bottlenecks to ensure system stability.
- Project Implementation: Ensure successful implementation of IT business systems projects by meeting milestones and participating in testing for inter-departmental projects.
- Incident Management: Document and track incidents, identify root causes, and implement preventive measures.
- First Level Support: Promptly address user issues and provide technical assistance by troubleshooting and diagnosing incoming requests for all business systems.
- Documentation and Reporting: Maintain comprehensive records of business systems inventory for accountability and asset management.
Minimum Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or any IT-related field.
- Minimum two years’ experience supporting business applications, including database administration.
- Thorough knowledge of Oracle 11g and above, MySQL, and MSSQL.
- Knowledge of other modern databases is an added advantage.
Competencies and Attributes
- IT Technical Knowledge: Thorough knowledge and experience in database management systems, SQL, and software development methodologies.
- Autonomy: Ability to function effectively without constant human intervention.
- Interpersonal Skills: Strong communication skills to engage users and understand their requests.
- Problem Solving: Strong analytical skills to critically analyze and provide technical solutions.
- Performance Under Pressure: Ability to deliver results in a fast-paced environment with conflicting demands.
How to Apply
Interested and qualified candidates should apply online through the Bank of Africa Kenya Limited application portal by clicking the apply button or visiting boakenya.com.
