Teleperformance (TP) is a trusted partner to many of the world’s leading brands, providing advanced business solutions to deliver integrated, human-centric experiences while optimizing business processes and performance. We are seeking a highly analytical and commercially driven Business Intelligence & Pricing Analyst to consolidate reporting across WFM, Finance, Operations, and other departments into a centralized reporting system. This role also involves leading pricing and financial modelling for new client opportunities, serving as the single point of ownership for enterprise reporting, KPI standardization, data integration, and pricing strategy.
Enterprise Reporting & BI Development
- Consolidate data from WFM, Finance, Operations, CRM, Facilities, and other departments into a centralized BI dashboard.
- Design, build, and maintain executive-level dashboards using Power BI or equivalent tools.
- Develop and manage data models to ensure consistency and accuracy across reporting.
- Automate recurring reports and reduce manual Excel-based processes.
- Establish and standardize KPI definitions across departments.
- Ensure alignment between operational metrics and financial reporting.
Data Integration & Governance
- Integrate data from multiple systems (WFM tools, finance systems, CRM, and operational platforms).
- Perform data cleansing, transformation, and validation.
- Create a "single source of truth" framework for business reporting.
- Support the development of scalable reporting structures and data governance practices.
Pricing & Financial Modelling
- Develop pricing models for new client opportunities (FTE-based, transaction-based, or hybrid models).
- Partner with Sales, Operations, WFM, and Finance to build accurate cost models.
- Calculate cost per FTE, productivity assumptions, shrinkage impact, and margin projections.
- Prepare commercial proposals supported by financial analysis.
- Conduct scenario analysis and sensitivity modelling to assess profitability risks.
- Support contract renewals with updated pricing models where necessary.
Business Partnering
- Translate complex data into clear business insights for leadership.
- Provide performance analysis across revenue, cost, utilization, occupancy, and margins.
- Support strategic planning with forecasting and trend analysis.
- Challenge inconsistencies in reporting and improve cross-functional alignment.
Requirements
- Bachelor’s degree in Finance, Statistics, Data Analytics, Business, Economics, or related field.
- 3–6 years of experience in Business Intelligence, Data Analytics, Financial Analysis, or a similar role.
- Experience in BPO, call center, or operations-driven environments is highly preferred.
- Proven experience building executive dashboards and financial models.
- Advanced proficiency in Power BI (or Tableau) and Strong SQL skills.
- Advanced Excel skills (Power Query, Power Pivot, financial modelling).
- Experience in data modelling (e.g., star schema, relational models).
- Knowledge of ETL processes and data integration.
- Strong understanding of operational KPIs (Service Level, AHT, Occupancy, Shrinkage, Productivity).
- Strong understanding of financial metrics (Revenue, Cost, Margin, Contribution).
