Branch Supervisor

Duties and Responsibilities

• Operations Management: Ensure that all restaurant policies, procedures, standards, specifications, and guidelines are followed and completed on a timely basis.
• Compliance: Maintain strict compliance with health and safety, food preparation and serving, and repair and maintenance standards.
• Quality Control: Ensure company objectives in sales, service quality, and facility appearance are met. Conduct regular store audits and food sampling to ensure palatability and flavor conformity.
• Financial Oversight: Adhere to cash handling and reconciliation procedures in accordance with restaurant policies. Maintain the ability to review P&L (Profit and Loss) statements.
• Guest Relations: Minimize guest complaints by spending 95% of time on floor coverage. Seeks, listens, and responds to guest feedback and resolves issues regarding food quality or service promptly.
• Sales and Service: Take accurate takeaway and delivery orders, ensure prompt billing, and utilize suggestive selling techniques to introduce new products to guests.
• Team Supervision: Prevent and resolve personnel problems, supervise food and beverage service staff, and provide training to create a positive, productive working environment.
• Hygiene Standards: Maintain high hygiene standards at the cashier station and ensure cutlery is wiped, polished, and well-displayed at respective stations.

Qualifications and Requirements

• Education: Must have a degree or diploma in Food & Beverage service or an equivalent from a well-recognized institution.
• Experience: Two or more years of front-of-the-house operations experience, or experience as a stand-in manager or Management trainee in the service or food and beverage industry.
• Technical Skills: Computer literate in MS Office Suite and proficient in operating point-of-sale (POS) systems.
• Professional Skills: Competent knowledge of customer service and people management systems. Ability to review P&L.
• Communication: Ability to communicate clearly in English.
• Personal Attributes: Result-oriented, self-driven, articulate, proactive, and able to work under pressure. Must possess strong coordination skills and demonstrate good core ethics and values.
• Decision Making: Ability to make quick and sound decisions.

How to Apply

Interested and qualified candidates should apply online by visiting the Java House careers portal at jobs.javahouseafrica.com. Applications are also processed through the MyJobMag platform: Apply Here.