Branch Operations Manager

Key Responsibilities

• Conduct daily team briefings and assign tasks to employees.
• Supervise and manage staff at the branch level, ensuring performance targets are achieved.
• Manage administrative branch operations including rent, permits, petty cash, and other payments.
• Train and coach new staff members on company products and services.
• Oversee and monitor the performance of staff portfolios.
• Analyze market conditions and risks, providing advice on mitigation strategies.
• Identify prospective business opportunities within the local market.
• Ensure all branch goals and targets are met.
• Market the branch within the community to attract new business.
• Reconcile daily collections and disbursements, ensuring accuracy in the system.
• Travel across the area for business development purposes.

Requirements and Qualifications

• Bachelor’s degree in Business Administration or a related business course.
• Minimum of 3 years of leadership experience specifically within the microfinance or microcredit industry.
• Demonstrated ability to manage multiple sales teams and deliver results.
• Ability to work effectively under pressure.
• Strong leadership and performance management skills.
• Proactive nature with excellent listening skills.
• Superior organizational and time management abilities.
• High level of computer proficiency.
• Proven track record of delivering on sales targets.

How to Apply

Interested and qualified candidates should apply online through the following portal: Apply Now. You can also find more information on the company website: www.humancapitaloutsourcing.co.ke.