DIB Bank Kenya Limited (DIBBKE) is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that combines Shariah values with modern banking innovation.
Role Purpose
The Branch Manager is responsible for developing and managing the branch portfolio, leading the team to achieve assigned business objectives including targets for deposits, financing assets, cards, and product sales. The role involves ensuring profitability, implementing superior customer service standards, and adhering to the bank's policies and guidelines.
Key Responsibilities
Sales and Performance Management
Cascade sales targets assigned by the Head of Distribution and Branches or executive management to branch staff.
Identify and implement action plans while regularly tracking performance to ensure business growth objectives are met.
Regularly meet with branch customers, including high-net-worth individuals, to support business development.
Manage the product portfolio and control branch costs and profitability.
Customer Service
Maintain high service levels across all front office functions including Cash Management, Remittances, Account opening, and after-sales.
Promote a customer-centric culture among staff to support potential customer acquisitions.
Reduce customer waiting and service times through efficient process adherence.
Service Quality & Business Operations Control
Ensure branch operations comply with Bank policies, operating manuals, and service quality standards.
Maintain low-risk audit ratings and report any operational deviations to management.
Manage daily cash flow accounting and security items (notes, denominations, and security items) to ensure accurate delivery.
Monitor customer complaints and mystery shopping results to implement corrective measures.
Ensure safety and security measures are in place and maintain communication with local authorities when required.
Internal Processes
Lead branch projects such as Service Quality Programs and process changes.
Support the launch of new products and services in line with the consumer banking business plan.
Maintain accurate archives for transaction records, vouchers, and stationary reports.
Follow up on cases with internal stakeholders to ensure 100% closure of mandates.
Training & Development
Analyze staff training needs and nominate them for courses to close skill gaps.
Ensure staff are fully aware of products, services, policies, and procedures.
Conduct regular staff meetings to enhance engagement and job satisfaction.
Manage staff resources including annual leave planning and performance appraisals.
Requirements
Education: Minimum of a Bachelor’s degree; a Master’s degree (MBA/MSc/MA) is an advantage.
Experience: Minimum of 4 years in a similar role within the banking sector.
Experience Advantage: Experience in a Sharia-compliant bank is highly desirable.
Technical Knowledge: General banking knowledge, local/international market awareness, and accounting/financial capability.
Skills: Analytical thinking, coaching and mentoring, leadership, planning, and relationship management.
How to Apply
Interested candidates should send their CV and cover letter to careers@dibkenya.co.ke by COB, Thursday 21st May 2026. Please quote Role Applied (Branch Manager - Bondeni) as the subject of the email. Note that canvassing will lead to automatic disqualification.
How to Apply
Send your CV and cover letter to careers@dibkenya.co.ke by COB, Thursday 21st May 2026. You must quote the "Role Applied" (Branch Manager - Bondeni) as the Subject of your email application. Canvassing will lead to automatic disqualification.
