On behalf of our client, CDL Human Resource is seeking a qualified Branch Manager - Banking to lead branch operations in Nairobi. The successful candidate will be responsible for driving growth in deposits and lending, ensuring operational excellence, managing staff performance, and delivering superior customer service while safeguarding branch assets and maintaining regulatory compliance.
Key Responsibilities
Business Growth & Financial Management
Develop and implement branch growth plans for deposits and lending.
Achieve revenue, profitability, and collection targets.
Maximize income streams and prevent revenue leakage.
Prepare, monitor, and manage branch budgets and costs.
Operations & Compliance
Oversee daily branch operations including opening, closing, and security.
Ensure compliance with banking policies, procedures, and regulatory requirements.
Authorize transactions, vouchers, and accounts within approval limits.
Maintain safe custody of vaults, cash, loan documents, and records.
Submit accurate statutory and internal reports.
Customer Experience
Ensure high-quality customer service across all branch departments.
Build and maintain strong client relationships.
Resolve customer escalations and ensure service excellence.
People Leadership
Lead, supervise, coach, and develop branch staff.
Promote a culture of integrity, accountability, and teamwork.
Risk & Asset Protection
Safeguard branch assets and implement internal controls.
Act as joint custodian of vaults and cash.
Ensure compliance with audit, risk, and governance standards.
Academic Qualifications
Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management).
Master’s Degree is an added advantage.
Experience in trade finance, business development, and client relationship management is mandatory.
Experience Requirements
Minimum 10+ years in banking and currently in the banking industry.
Leadership or Management Training is an advantage.
Proven track record in branch performance, revenue growth, and staff management.
Skills & Knowledge
Bank operations and branch management.
Credit and lending oversight.
Budgeting and financial reporting.
Customer service management.
Public relations and stakeholder engagement.
Personal Attributes
High integrity and ethical conduct.
Excellent communication and interpersonal skills.
Courteous, professional, and customer-focused.
Strong decision-making and problem-solving abilities.
How to Apply
Interested and qualified candidates should apply online through the CDL Human Resource recruitment portal by visiting the following link: Apply Now.
