Branch Manager

Key Deliverables (KPIs)

• Delivering Branch Targets
• Portfolio growth & profitability
• Managed Risks
• Service Delivery
• Customer Satisfaction

Key Responsibilities

• Carrying out administration, managing and optimizing branch resources to achieve set goals in line with the business strategy.
• Designing and implementing business development strategies for the branch to achieve business growth, profitability, and quality.
• Cascading and leading the implementation of the business strategy in the growth and delivery of branch targets.
• Coordinating, analyzing, and monitoring marketing and outreach activities to ensure portfolio growth in line with institutional objectives.
• Planning, coordinating, and ensuring customer screening, recruitment, training, and evaluation within the branch.
• Coordinating, ensuring, and monitoring loan appraisal/assessment, processing, and approvals in line with credit policy.
• Implementing the company's credit policies at the branch level to ensure that the branch Portfolio Quality remains below the set target at all times.
• Ensuring and coordinating service delivery through customer training, forums, random customer visits, fast turnaround, customer feedback, loan progress, and repayment plans to sustain relationships and customer satisfaction.
• Preparing periodic reports for management information and decision-making, including follow-ups and taking appropriate action for continuous improvement.
• Preparing, managing, monitoring, and reporting on branch budgetary allocations.
• Leading talent management in the branch, including coaching, mentoring, developing, motivating, training, and evaluating staff to achieve high performance.
• Managing organizational communication to the branch.
• Identifying and recommending best practices for innovation to ensure new and improved processes, products, and services.
• Implementing service quality, customer excellence, and change initiatives to achieve the desired performance and culture.

Requirements

• Academic Qualifications: Degree in a Business-related field
• Relevant Experience: Minimum of 1 year of relevant experience

Core Job Skills

• Strategy implementation at branch level
• Business Operations Planning & Reporting skills
• People and Performance management skills
• Leadership and Managing skills
• Sales & Marketing skills
• Risk Management and Financial Reporting
• Customer Management & Public Relations skills
• Conflict Management, Problem-solving, and Analytical skills
• Negotiation, Interpersonal, and Influencing skills
• Communication, Customer Service, and Computer Literacy
• Change Management