Cigna is seeking a Billing Analyst for its Africa Business operations. The successful candidate will manage and maintain a client portfolio through timely and accurate invoicing in accordance with agreed premiums and frequency. This role involves coordinating with various internal stakeholders regarding new business, renewals, and credit control, as well as supporting broker relationships through management of broker set-up and processing of commission payments.
Responsibilities
Review and set up new groups for related products, premiums, benefits, and enrolment.
Review and bill clients in accordance with the agreed billing frequency.
Engage with clients to build working relationships and provide education around invoicing and payment, ensuring consistency across regions.
Coordinate and maintain the individual portfolio, liaising with the Middle East and European finance teams.
Communicate with clients as necessary to ensure accuracy of information.
Respond to client queries regarding eligibility and billing and liaise with Sales and Client Management Teams as appropriate.
Provide reports on invoicing, commissions, and credit control to management as required.
Follow up and report on outstanding premium payments in line with credit control procedures, liaising with Client Managers, Credit Controllers, and Legal Services as necessary.
Ensure accurate and timely settlement of commission due.
Maintain Africa market-specific requirements ensuring they are adhered to.
Identify potential improvements and make recommendations to the Team Leader.
Maintain accurate files for each client in respect of related products, coverage, and contacts.
Experience & Competencies
Minimum of 3 years’ experience in the insurance market.
1-2 years of Billing experience is desired.
Minimum Bachelor's degree or Diploma.
High proficiency in MS Office, particularly Excel.
Understanding of regulatory requirements and its practical application.
Great rapport building and communication skills.
Strong problem-solving, leadership, analytical, and decision-making skills.
Ability to organise, prioritise, and manage workflow to meet individual and team production standards.
Attention to detail with a high level of accuracy.
Ability to work under pressure and on own initiative.
Excellent numeric and analytical skills.
Customer-focused with a proactive approach to proposing/implementing process improvements.
How to Apply
Interested and qualified candidates should apply by following the link provided to the Cigna recruitment portal on Workday via the MyJobMag application button.
How to Apply
Interested and qualified candidates should apply online via the Cigna Workday portal. You can access the application page directly through the following link: Apply for Billing Analyst Africa Business.
