Assistant Relationship Manager – Corporate & Commercial Banking - Mombasa

Role Overview

The primary purpose of this role is to drive revenue growth and achieve profitability targets by understanding customer business needs and providing tailored banking solutions through a consultative selling approach.

Key Responsibilities

• Revenue Generation: Ensure product revenue and profitability targets are achieved or exceeded by understanding the customer’s business and anticipating requirements through consultative selling.
• Solution Design: Match customer needs with product capabilities through tailored demonstrations and proposals.
• Negotiation: Manage the negotiation and renegotiation of terms and conditions with customers to maximize revenue and profitability.
• Cross-Selling: Identify opportunities for cross-selling and making referrals to other banking lines by developing a deep understanding of client needs.
• Cash Management: Provide structured solutions to meet specific cash management requirements for customers and prospects.
• Sales Management: Maintain a disciplined product-oriented sales management process, including monitoring, tracking, and reporting on sales activity.
• Product Rollout: Assist product management and development in strategic product rollouts.
• Market Intelligence: Support customer needs, trends, and product/market intelligence for new product developments/enhancements to strengthen competitive positioning.
• Customer Service: Facilitate the resolution of customer service issues and ensure high-quality post-sales service is consistently available to clients.
• General Duties: Perform any other duties as assigned by the team leader.

Job Specification

• Education: Bachelor’s degree in Business Management or a related field from a recognized university.
• Experience: Minimum of five (5) years of banking experience, with at least three (3) years specifically in business development for the Corporate/Commercial banking segment.
• Skills:
  • Excellent financial acumen and analytical thinking skills.
  • Strong sales and marketing capabilities.
  • Exceptional interpersonal skills.
  • In-depth knowledge of commercial banking products.
• Preferred: Knowledge of Sharia Foundations and principles of Islamic finance is an added advantage.

How to Apply

Interested candidates should send their CV and cover letter to careers@dibkenya.co.ke by COB, Thursday 21st May 2026. Please quote the role title 'Assistant Relationship Manager – Corporate & Commercial Banking - Mombasa' as the Subject of the email application. Canvassing will lead to automatic disqualification.